We pride ourselves on being a service-oriented company and we work hard to earn your repeat business. 

This means that we always go above and beyond to ensure that every customer receives prompt, accurate, honest, and professional service. At every step of your order, from the secure browsing of our site to receiving your purchase, you will be able to see and appreciate the level of customer service that makes Pa Knives truly unique. If you are not happy with one of our products, please contact us and we can most likely offer a solution that will please you. 

We have put forth the following policies in order to protect both our customers and our company interests. These policies are necessary to ensure our customers always receive low prices with prompt service, and to protect our company from unreasonable customers or limitless loses. 

Note that any condition clearly stated in a product listing can override these policies. 

At Pa Knives we are committed to protecting your privacy online. Our Privacy Policy demonstrates our firm commitment to protecting the privacy of our customers. We use the information that we collect about our customers to fulfill product and service purchases and to create a more personalized online experience. When you shop at Pa Knives we collect transactional information or Personally Identifiable Information from you such as your name, telephone number, e-mail address, billing address, shipping address, credit card or other payment information and a password. We do not sell or rent your transactional information to others. Pa Knives uses customer information only for the purposes of fulfilling orders and contacting purchasers to inform them of their order status. Also, our company does not tolerate credit card fraud because we put an emphasis on keeping our customers safe. This includes using the highest level of SSL Encryption when accepting orders on our web site. To ensure our customers are safe to purchase on our website, here is the seal of our SSL: 

 


Also, Pa Knives will never ask you to provide sensitive information through email because one of the biggest threats to the security of our customers accounts is fraudulent email and Web sites, called spoof email and spoof Web sites. Both spoof email and spoof Web sites are used to obtain personal and account information. We do not store any sensitive customer information (including credit card data). We will remain committed to protecting your privacy online. 

Release, Assumption of Risk, Waiver of Liability, and Indemnity Agreement: 
When you purchase any Merchandise from Pa Knives; you represent that you are of legal age and that the Merchandise can be purchased and owned in your State, Country, and/or city of residence. By offering Merchandise for sale Pa Knives does not represent or warrant that any specific purchaser may legally purchase, own, or possess the Merchandise ordered. Please check your local laws. When you purchase Merchandise from Pa Knives you agree to assume all risks related to and/or arising from your ownership and use of the Merchandise and agree to indemnity and hold Pa Knives harmless from any and all claims brought to any person or entity against Pa Knives related to and/or arising from your ownership and/or use of the Merchandise. 

Fraud Policy: 
Pa Knives does not tolerate credit card fraud, and we put an emphasis on keeping our customers safe. This includes using the highest level of SSL Encryption when accepting orders on our web site. 

We do not store any sensitive customer information (including credit card data).

Credit card fraud is a growing problem faced by online stores, and it is the store's responsibility to ensure that only valid orders are shipped or risk taking a loss on the sale.